Question 1

What payment methods are accepted?

Accepted Answer

Bel Ko offers a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take Apple Pay and store credit.

Question 2

I haven’t received my order confirmation, what do I do?

Accepted Answer

If you do not receive an email from Bel Ko within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.

Question 3

Can I cancel or change my order?

Accepted Answer

We cannot cancel or change an order once it has been placed. In such case, you can, however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.

Question 4

My order was confirmed, but I received an email stating an item is out of stock. Why did I receive the email?

Accepted Answer

Between the time you placed the order and when we processed it, the item was no longer available. We will send you store credit via email, containing the amount you are owed for the cost of the item and the code to use the store credit to shop online. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.

Question 5

Do you refund shipping fees?

Accepted Answer

Shipping fees are non-refundable. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

FAQ'S

What payment methods are accepted?

I haven’t received my order confirmation, what do I do?

Can I cancel or change my order?

My order was confirmed, but I received an email stating an item is out of stock. Why did I receive the email?

Do you refund shipping fees?

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